Frequently Asked Questions about Data Updates

As soon as they are available for download, Best Practice Software emails the primary contact for each practice the notice that a new Data Update is available, usually through Best Practice Software's Elevate newsletter. Watch for this newsletter in your primary contact's email address, or the email address you nominated to receive system update notifications.

TIP   If you cannot find the Elevate e-newsletter in your nominated email inbox, check your email client's spam or junk folder. Make sure to mark Elevate emails as 'not junk' so that they are received in your regular inbox and you never miss a Data Update notification.

Read the information provided with the update link to ensure that your system has the prerequisite program and drug updates. Each month, two types of updates are made available:

• Incremental - if your system has the previous month's update
• Comprehensive - if you have missed at least one or more previous data updates.

If you would like to be notified about updates, contact the Best Practice Software relationship support team on +61 7 3223 7700.

Best Practice Software publish the contents of a Data Update in a What's New section of the online Knowledge Base. Select Help > Online in the software to open the knowledge base in your default browser.

To check the drug database version you currently have installed, log in to Bp Premier and select Help > About and inspect the Last Drug Update field.

In this example, the last drug update to be applied was January 2023. If the current date is May 2023, the drug database is several months out of date, and you would download the most recent comprehensive Data Update. If the Last Drug Update is April 2023, you only need to download the incremental May 2023 update to bring this up to date.

If you are not sure which update you require, contact General Products Support.

Best Practice Software advise keeping your installation of Bp Premier up to date with the latest monthly Data Update to ensure that providers are prescribing up-to-date medication and that your Medicare claims use the current fees. A reminder message will appear when logging into Bp Premier if the last drug database update is more than three months old.

Yes. You can set a configuration option to automatically back up the drug database every time you install a monthly Data update. You can also back up the drug database on the server, and restore the drug database on the server or a workstation. See Back Up and Restore the Drug Database for more information.

After you download the Data Update file, you must run the file as a Windows Administrator. The Data Update installer requires some administrator-level access to install components. If you are not sure whether you are logged in to the Bp Premier server as a Windows administrator, your IT support can assist.

If your Windows operating system has User Account Control or Windows SmartScreen enabled, Windows may ask you for confirmation when you double-click the data update file. Click Yes or Run anyway to proceed.

You do not need to log users out of Bp Premier to install the data update. You can run a data update during business hours with users logged in.

If you don't specify to download a file to a specific location on your computer, files are downloaded to the default Windows downloads directory for your Internet browser. For most browsers, the default location will be This PC > Downloads, or My Computer > Downloads, or a similar path depending on your version of Windows.

In the example, the incremental update for 02/05/2023 has been downloaded to the Windows Downloads folder.