Frequently asked questions about setting up Users

If a user is not displaying in the appointment book, check that:

• In Setup > Users > Edit, the user is set to a category which allows them to have appointments
• In Setup > Users > Edit, Has appointments has been ticked
• You are viewing the correct appointment book layout.

For everything you need to know about setting up a new provider in Bp Premier, see Set up a Provider.

If you wish to add a new provider in Bp Premier, but you do not have enough licences, contact the sales team on 1300 40 1111.

No, user categories cannot be manually added.

1. From the Bp Premier home screen, select Setup > Users > Edit. The Edit user details screen will appear.
2. Select Location Manager.
3. From the list of locations, highlight the provider’s usual location and tick Usual location in the bottom-left corner of the screen.

The Usual location field in the user details screen will change to the new usual location.

After marking a user as inactive or deleting a user, you must wait 7 days until you can reactivate them. The user can be reactivated via the Deleted users Utility.

To access the utility, select the windows start icon, then open the Best Practice Software folder. Click Bp Utilities. The Bp Premier Utilities menu will appear. Click Deleted users. Select the deleted or inactive user you wish to reactivate and click Recover.

See Deactivate a user for more information.

Ensure the provider number you are entering is correct. You will not be able to save a provider number in Bp Premier unless the number is valid.