Follow these instructions to configure Bp Premier before downloading Best Practice Mobile.
IMPORTANT Availability of Best Practice Mobile is dependent on a stable connection to Bp Premier. Interruptions will occur if your Bp Premier server is disconnected from the internet, shut down, suspended, or enters sleep mode.
Workstation Requirements
Best Practice Mobile integrates with the latest supported version of Bp Premier.
|
Item |
Requirement |
|---|---|
|
Bp Premier |
Must be a Bp Premier customer running a non-evaluation installation. |
|
Recommended to be running version Spectra SP1 Revision 2 (version 1.13.0.1080) and above. |
|
|
Workstations |
Windows operating system Windows 10 or higher. Support for Windows 10 will end October 2025. Update to Windows 11 prior to this date to avoid interruption to functionality. |
|
Server |
Microsoft Windows Server 2016 and higher. |
|
Microsoft SQL Server 2016 and higher. |
Connect Bp Premier to Cloud Services
Bp Cloud Connector software is a core component of Bp Premier that supports access to Best Practice Mobile.
TIP Contact your IT Administrator to complete the steps below.
To support cloud services integration with Bp Premier, add the following domains to the allow list in your firewall or proxy server.
*.bestpractice.online/*
bestpractice.link/*
login.bestpractice.online/*
fielddownloads.bestpracticesoftware.net/*
proda-plt-ae-signalr-sites.service.signalr.net/*
https://prodafieldmgmtdeviceaesa.blob.core.windows.net/*
Bp Cloud Connector software is a core component of Bp Premier that supports access to online products and services, The following Windows Services must be running to support remote connection to your practice management system for continuous updates to the cloud services:
- Best Practice Field Controller.
- Best Practice Field Recovery Agent.
The following addresses should be added to an allow or safe senders list in your email client so that you can receive invitation links to online products:
*@bestpractice.online
NOTE Still have issues? Refer to the Best Practice Online Services Setup Troubleshooting guide for more information.
User Requirements
|
Item |
Requirement |
|---|---|
|
Provider type |
Best Practice Mobile is only available to General Practitioners. |
|
Password |
User passwords must be between 8 and 20 characters, contain no spaces, have at least 1 numerical digit, and contain at least 1 special character (!@#$%^&*). |
|
Permissions |
Clinical staff permissions. See Enable Clinical Staff Permissions in Bp Premier |
Enable strong passwords
Best Practice Mobile will use your Bp Premier password when logging in and authenticating your details.
Enable strong password complexity settings in Bp Premier to match the minimum requirements for Best Practice Mobile. Passwords complexity can be set at a practice level or per user.
For online access, passwords must be between 8 and 20 characters, contain no spaces, have at least 1 numerical digit, and contain at least 1 special character (!@#$%^&*).
Enable Clinical Staff Permissions in Bp Premier
Clinical staff permissions in Bp Premier are required for the safe and effective use of Best Practice Mobile, and allow important functionality, such as:
- The Clinical record – Allow access permission is required for providers to view clinical information in the single patient view.
- The Correspondence in – Add / Edit / Delete permission is required to upload images to the patient record.
IMPORTANT All Clinical staff permissions in Bp Premier are required for Bp Mobile users.
See the Bp Premier Knowledge Base article User Permissions for more information.
Electronic Device Requirements
|
Item |
Requirement |
|---|---|
|
Apple devices |
No offline capability supported. |
|
|
iOS Version 18 or above. |
|
iPhone XR or above. |
|
|
Minimum 4G or wifi internet connection. |
|
|
Android devices |
No offline capability supported. |
|
Android 14 or above. |
|
|
Minimum 4G or wifi internet connection. |
NOTE Cover/external screens are not supported for foldable devices, Bp Mobile will display on the main screen only.
Last updated: 21 January 2026
AU 