This article explains the minimum and recommended requirements to use Best Practice Mobile.
IMPORTANT Availability of Best Practice Mobile is dependent on a stable connection to Bp Premier. Interruptions will occur if your Bp Premier server is disconnected from the internet, shut down, suspended, or enters sleep mode.
Workstation Requirements
|
Item |
Requirement |
|---|---|
|
Bp Premier |
Must be a Bp Premier customer running a non-evaluation installation. |
|
Recommended to be running version Spectra SP1 (version 1.13.0.1075) and above. |
|
|
Workstations |
Windows operating system Windows 10 or higher. Support for Windows 10 will end October 2025. Update to Windows 11 prior to this date to avoid interruption to functionality. |
|
Server |
Microsoft Windows Server 2016 and higher. |
|
Microsoft SQL Server 2016 and higher. |
Bp Cloud Connector Primary Requirements
Bp Cloud Connector software is a core component of Bp Premier that supports access to Best Practice Mobile.
TIP Contact your IT Administrator to complete the steps below.
The following addresses should be added to an allow or safe senders list in your email client to allow invitation links to be sent.
*@bestpractice.online
To support cloud services and other Best Practice Software products that integrate with Bp Premier, the following domain addresses should be added to the allow list of apps able to communicate through Windows Defender Firewall.
*.bestpractice.online/*
bestpractice.link/*
login.bestpractice.online/*
fielddownloads.bestpracticesoftware.net/*
proda-plt-ae-signalr-sites.service.signalr.net/*
https://prodafieldmgmtdeviceaesa.blob.core.windows.net/*
Bp Cloud Connector software is a core component of Bp Premier that supports access to online products and services, The following Windows Services must be running to support remote connection to your practice management system for continuous updates to the cloud services:
- Best Practice Field Controller.
- Best Practice Field Recovery Agent.
NOTE Refer to the Best Practice Online Services Setup Troubleshooting guide for more information.
User Requirements
|
Item |
Requirement |
|---|---|
|
Provider type |
Best Practice Mobile is only available to General Practitioners. |
|
Password |
User passwords must be between 8 and 20 characters, contain no spaces, have at least 1 numerical digit, and contain at least 1 special character (!@#$%^&*). |
|
Permissions |
Clinical staff permissions. See Enable Clinical Staff Permissions in Bp Premier |
Enable Clinical Staff Permissions in Bp Premier
Clinical staff permissions in Bp Premier are required for the safe and effective use of Best Practice Mobile, and allow important functionality, such as:
- The Clinical record – Allow access permission is required for providers to view clinical information in the single patient view.
- The Correspondence in – Add / Edit / Delete permission is required to upload images to the patient record.
IMPORTANT All Clinical staff permissions in Bp Premier are required for Bp Mobile users.
See the Bp Premier Knowledge Base article User Permissions for more information.
Electronic Device Requirements
|
Item |
Requirement |
|---|---|
|
Apple devices |
No offline capability supported. |
|
|
iOS Version 18 or above. |
|
iPhone XR or above. |
|
|
Minimum 4G or wifi internet connection. |
|
|
Android devices |
No offline capability supported. |
|
Android 14 or above. |
|
|
Minimum 4G or wifi internet connection. |
Last updated: 25 June 2025
AU 