Bp Premier Summit 2025 Resources

Welcome to the official Bp Premier Summit 2025 Resource page

This article contains a number of helpful resources from the speakers and sessions at the Best Practice Software Summit 2025.

⬤Ballroom A

Plenary Lecture A: The Future is Bright

The future is looking bright, and we couldn’t be more excited to share some of the reasons why. In this session we will cover; - Bp's strategic priorities over the coming year - Bp’s next chapter, our journey to the cloud - Trending products that just make sense - Staying ahead of government initiatives - Making the most of your software journey Together we will shine brighter as we embrace smarter, more connected solutions for the future.

Resources:

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Download Quick Reference Guide

Plenary Lecture B: Medicare Risk and Compliance with Loryn Einstein

Join industry billing expert Loryn Einstein on a journey into the depths of Medicare compliance. The number of GP’s being audited by Department of Health has increased exponentially over the last few years and with the introduction of the recent Shared Debt Recovery Scheme Practices are under even more pressure to comply with the ever-complicated Medicare legislation.

This session will explain why Medicare compliance activities have increased and which billing behaviours can trigger audits. You'll also learn some simple changes in your processes that can reduce the risk of unnecessary audits and allow your Practice to focus on the important stuff!

Loryn will cover:

  • What is compliance? Why is it important?

  • Tips for implanting compliance

  • Use cases

  • The Shared Debt Recovery Scheme

Resources:

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Plenary Lecture C: The Health Information Exchange - A Journey to Connected Care with the ADHA

Since 2012, the My Health Record system has improved information sharing for healthcare providers and consumers. However, fragmented care remains a concern due to data-sharing barriers and difficulties accessing crucial information. Consumers also seek greater control over their health information.

HealthConnect is Australia's national health information exchange program aimed at improving secure and effective information sharing between healthcare providers, patients and healthcare services leveraging contemporary standards and technologies.

Proposed phases of HealthConnect include:

  • Phase 1a: Architecture and Roadmap documentation for provider directory and authorisation services. Discovery work for a national Digital Imaging and Communications in Medicine (DICOM) viewer

  • Phase 1b: Directed Information Sharing (including consumer mediated exchange)

  • Phase 2: Discovered information exchange

  • Phase 3: Enhanced services such as digital baby books, approved wearables and devices enabling comprehensive views of overall well being.

Anticipated benefits include reduced duplication of effort, removal of manual paper-based communication methods such as the fax and enhanced data access control for both healthcare professionals and patients. These initiatives are expected to aid in chronic disease management, disease prediction, and overall healthcare advancement in Australia.

Resources:

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Plenary Lecture D: Your Practice Guide to Bp's Journey to the Cloud with Lauren Leach and Will Kelly

This isn’t just a product update, it’s a front-row seat to the next stage in Best Practice Software’s evolution.

In this session, we unveil Project Premier: our strategic, step-by-step transformation of Bp into a powerful, cloud-enabled platform; built to meet the future of general practice without losing what matters most today. You’ll get an unfiltered look at how we’re modernising Australia’s most trusted clinical software while keeping our feet firmly planted in the reality of practice life. This is cloud, done the Best Practice way.

We’ll cover:

  • The "why" behind our progressive, hybrid strategy

  • What’s already live and what’s coming next

  • What these changes mean for your Practice today

  • Planning for the future

Resources:

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⬤PC Lab 1 ⬤PC Lab 2 ⬤PC Lab 3 ⬤PC Lab 4

PC Lab: Complex SQL Queries and Reports with Scott Everist

Your Bp Premier patient database contains a wealth of business-critical information, however knowing how to best query this can be challenging. Designed for experienced users of the Bp Search Tool and those familiar with creating and running SQL Queries, this hands-on workshop is designed to help you take your reporting skills to the next level by working through real-world examples.

Your Bp Premier patient database contains a wealth of business-critical information, however knowing how to best query this can be challenging. Designed for experienced users of the Bp Search Tool and those familiar with creating and running SQL Queries, this hands-on workshop is designed to help you take your reporting skills to the next level by working through real-world examples.

In this interactive session, you will hear practical advice on:

  • Navigating the range of Supplied Queries

  • Understanding how to tailor a Supplied Query to further refine your search

  • Best practices for structuring SQL Queries

  • Tips for navigating, and refining data displayed within Management Reports

  • Maximising your usage of Bp Utilities.

    Whether you’re looking to improve clinical reporting, target data cleansing activities, or operational analytics, this session will equip you with the skills to query your patient database and drive better decision-making in your practice.

Resources:

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Exercises and Resources for Complex SQL Queries and Reports can be found here.

PC Lab: Facilitating Remote Consultations using Bp Mobile with Lauren Morgan

Best Practice's journey to the cloud has begun. A key focus is enabling a remote workforce, allowing practices to operate beyond physical clinic boundaries. In this session, you'll learn how Best Practice is enhancing remote access for GPs, supporting nursing home and home visists, and expanding capabilities for virtual care and after hours consultations.

Best Practice’s journey to the cloud has begun. A key focus is enabling a remote workforce, allowing practices to operate beyond physical clinic boundaries.

In this session, you’ll learn how Best Practice is: enhancing remote access for GPs, supporting nursing home and home visits and expanding capabilities for virtual care and after-hours consultations.

Discover how these advancements will help your practice adapt to the evolving healthcare landscape and provide seamless, care from anywhere.

Resources:

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PC Lab: Patient Communication and Engagement with Nicole Findlay

Effective patient communication is key to better health outcomes and a more efficient practice. This session will explore how to leverage Bp Premier's features to streamline patient interactions, improve engagement, and enhance overall practice efficiency. Learn how to use tools like Email, SMS, and Secure Messaging to keep patients informed.

Effective patient communication is key to better health outcomes and a more efficient practice. This session will explore how to leverage Bp Premier’s features to streamline patient interactions, improve engagement, and enhance overall practice efficiency. Learn how to use tools like email, sms, secure messaging to keep patients informed. Discover best practices for managing patient records, notes, and correspondence to ensure clear, consistent communication. Whether you’re looking to optimize patient engagement or improve workflows, this session will provide practical strategies to help you get the most out of Bp Premier.

Resources:

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PC Lab: The Onboarding and Offboarding Process with Lais Miyasava

Ensuring a smooth onboarding and efficient offboarding is paramount for your practice operations. This session will provide practical guidance on utilizing Bp Premier for effective employee onboarding and offboarding. This session covered Bp Premier and the Employment Lifecycle, User Access Customization, Workflow Customization, Time-Saving Techniques, Onboarding Task Recommendations and Offboarding Task Recommendations.

Ensuring a smooth onboarding and efficient offboarding is paramount for your practice operations. This session will provide practical guidance on utilizing Bp Premier for effective employee onboarding and offboarding. The session covered:

Bp Premier and the Employment Lifecycle: An overview of how Bp Premier features integrate with the various stages of employee employment.

User Access Customization: Hands-on experience configuring user access settings within Bp Premier to control permissions and data access.

Workflow Customization: Exploration of Bp Premier's workflow customization options to streamline onboarding and offboarding processes.

Time-Saving Techniques: Demonstration of Bp Premier features designed to reduce time spent on onboarding and offboarding tasks.

Onboarding Task Recommendations: A list of recommended tasks and Bp Premier functionalities to utilize when onboarding new team members.

Offboarding Task Recommendations: A list of recommended tasks and Bp Premier functionalities to utilize when offboarding departing team members.

Resources:

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Onboarding and Offboarding Checklist

PC Lab: Bp Premier Clinical Advanced Tips and Tricks

Join two of the most experienced Product Managers behind Bp Premier for this interactive, participant-lead workshop. Designed for advanced users of Bp Premier, this session is your opportunity to dive into expert-level tips and tricks to maximise your efficiency in the Bp Premier Clinical module.

Join two of the most experienced Product Managers behind Bp Premier for this interactive, participant-lead workshop. Designed for advanced users of Bp Premier, this session is your opportunity to dive into expert-level tips and tricks to maximise your efficiency in the Bp Premier Clinical module.

Whether it's uncovering hidden features, optimising workflows, or finding out more about the possibilities of a feature you know and love, our experts will help guide you through real-world challenges and advanced techniques. Bring your questions and explore the depths of Bp Premier to enhance your efficiency, improve usability, and customise your software to best support your needs.

This workshop is a unique opportunity to learn directly from the experts who work on your software!

Resources:

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PC Lab: Mastering Medicare Payments with Scott Everist and Adam Cotter

In this interactive workshop, we'll provide some useful tips and tricks to help practice staff understand and address exceptions and rejections being returned from Medicare, and tips and tricks on using Medicare and other claiming features such as Tyro and HICAPS.

In this interactive workshop, we'll provide some useful tips and tricks to help practice staff understand and address exceptions and rejections being returned from Medicare, and tips and tricks on using Medicare and other claiming features such as Tyro and HICAPS. We’ll provide some insights into how Best Practice communicates with Medicare and how our Customer Support team helps resolve claiming queries (and how you can help too!).

Specifically, we will be covering the following topics:

  • Account creation window, Medicare specific

  • Online Claiming Window, including 'check for payments'

  • Dealing with rejections, and how to resend an adjusted

  • How does Tyro work with Best Practice, demonstrate: a Tyro payment through to conclusion?

  • How does HICAPS work with Best Practice, demonstrate: a HICAPS payment through to conclusion.

  • Reversing private patient payments both on the day and ones that have been entered into a banking batch

  • Common support issues.

Resources:

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PC Lab: Chronic Condition Management: Smarter Care with Bp

This is an essential session for medical professionals looking to streamline care planning, improve patient outcomes, and stay ahead of MBS changes.

This session will cover how to:

  • Harness Bp’s tools for high-quality care plans

  • Optimize coding & database searches for better patient visibility

  • Implement recalls & reminders to keep patients engaged

  • Explore smarter, person centered planning for real impact

  • Master principles of optimal chronic disease management

  • Keep up with industry changes and empower your practice with the expertise to deliver sustainable, high-quality chronic disease management.

Resources:

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PC Lab: Fine tuning your Financials with Lais Miyasava

This hands-on session will provide practical instruction on utilising specific features within Bp Premier. Participants will gain experience navigating and applying these features to improve practice efficiency

The session will cover:

  • Bp Premier Feature Demonstration: Direct demonstration and guided practice of selected Bp Premier functionalities

  • Fee Management: Information regarding the software's capabilities for managing patient fees, including inputting, tracking, and adjusting fee schedules

  • Incentive and Rebate Information: Presentation of how Bp Premier handles the recording and tracking of relevant incentives and rebates

  • Management Report Generation: Instruction on generating and interpreting various management reports available within Bp Premier

  • Billing and Financial Tracking: Practical application of Bp Premier tools for monitoring and managing practice billings and financial data.

Resources:

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Reports Handout PDF

PC Lab: Database Configuration and Setup with Katrina Otto

Become a Bp Premier Power User! This session will reveal the power tools, lesser-known settings and tricks that can transform your workflow and elevate your practice management and clinical governance.

This session will cover how to:

  • Unlock hidden features – Discover new tools in updates that aren’t enabled by default

  • Tailor for success – Balance individual doctor preferences with seamless practice-wide consistency

  • Take control of recalls & reminders – Expert tips to optimize your system and improve patient follow-up

  • Boost PM efficiency – Streamline processes and eliminate wasted time duplicating errors

  • Stay accreditation-ready.

Resources:

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PC Lab: Bp Premier Management Advanced Tips and Tricks with William Durnford and Lorenzo Bertolelli

Have you ever wondered if there were functions in the Appointment Book that you’re yet to discover? How about whether you’re using the most optimal workflow for a feature that you know and love? Join two of the most experienced Product Managers behind Bp Premier for this interactive, participant-lead workshop.

Designed for power users, this session will explore expert-level tips and tricks to help you take your knowledge of the Bp Premier Management model to the maximum. Bring your questions and prepare for a hands-on deep dive of Bp Premier to enhance your efficiency, improve usability, and customise your software to best support your needs. This workshop is a unique opportunity to learn directly from the experts who built your software!

Resources:

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PC Lab: Putting MyMedicare into Practice with Katrina Otto

This session is all about putting MyMedicare into practice and how to lead with confidence! It’s time to move beyond theory and take action. Make MyMedicare work in your practice—train your staff, lead with confidence, and turn challenges into opportunities.

Create a strong dialogue and help your team understand & communicate MyMedicare. Boost health literacy and empower patients while improving continuity of care. Strengthen your practice—navigate MyMedicare to benefit both patient outcomes & your bottom line Break down barriers & build solutions—design practical strategies to help you move forward with confidence. Join us for an interactive, solutions-focused session that arms you with the tools to lead your practice into the future—sustainably, equitably, and successfully.

Don’t just keep up—get ahead!

Resources:

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PC Lab: The A to Z of Pathology (and Diagnostic Imaging) with Bec Bland

From configuring electronic orders with a local lab, to delivering patient results during a recall consultation, effective management of pathology and diagnostic imaging is a crucial, and at times complex process.

This hands-on session will provide a comprehensive guide to:

  • Configuring preferred labs and services for eOrdering

  • Customising request preferences for clinicians efficiently

  • Tracking and actioning returned results

  • Best practices for managing patient recalls and audit trails

  • Cleaning up outdated or duplicated data.

You'll gain practical insights and tips to enhance accuracy and efficiency, improve patient engagement, and reduce administrative burden in your clinic.

Resources:

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PC Lab: Using Bp to Improve Team Communications with Margaret Windsor and Katrina Otto

Unlock the Full Potential of Bp for Efficient Team Communication! When used systematically with trained processes, Bp Premier isn’t just a tool—it’s the key to better clinical governance and efficiency.

In this session, we dive into the advanced features of Bp that transform how healthcare teams communicate, collaborate and document efficiently. This sessions includes topics on:

  • Inbox Management - Learn the advanced features and streamline your system with paperless clarity and a powerful and protective audit trail

  • Understanding the power of Actions - Meet RACGP guidelines and improve your system for following up clinically significant requests and referrals

  • Clinical Notes & Appointments - Eliminate unnecessary paper with improved documentation and approved shortcuts

  • Master Messages - Make messages work for your teams

  • To-Do List - Access and organisation.

Don't miss this chance to learn how you can protect your patients and clinicians while streamlining communication.

Resources:

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⬤South Bank

Think and Design: Focus on Bp Premier Clinical with the Bp Premier Product Team

Join the Bp Premier product team for an engaging and interactive workshop where your input will directly influence the future of Bp Premier and Australian healthcare

Join the Bp Premier product team for an engaging and interactive workshop where your input will directly influence the future of Bp Premier and Australian healthcare. During this hands-on session we'll invite you to share an prioritise your current challenges and pain points. Collaborate with us on the key areas for improvement.

Your participation is vital in ensuring our software is designed to meet your needs and continues to support your practices growth and success

Resources:

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Think and Design: Focus on Bp Mobile with the Bp Premier Product Team

Join the Bp Premier product team for an engaging and interactive workshop where we'll provide an overview of our roadmap and release plans. During this hands-on session the team will discuss what more frequent releases and automation will mean for the practice, and collaborate on what needs to change to make release updates a seamless experience.

Be at the forefront of Best Practice's journey to the Cloud and help shape it to the solution you truly need. We want to understand your current needs for remote access to your PMS, and what are your expectations of this journey. Your input is essential to ensure the product is designed to meet your needs.

What challenges are you facing today? Bring them into this dynamic small group session - your voice will be heard.

Resources:

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Think and Design: Focus on Bp Premier Management with the Bp Premier Product Team

Join the Bp Premier product team for an engaging and interactive workshop where we’ll provide an overview of our roadmap and release plans.

During this hands-on session we will:

  • Discuss what more frequent releases and automation will mean for your practice, and collaborate on what needs to change to make release updates a seamless experience

  • Invite you to share and prioritise current challenges and pain points.

Your participation is vital in ensuring our software is designed to meet your needs and continues to support your practices growth and success

Resources:

Download PDF

⬤Ballroom A ⬤Story Bridge/Moreton ⬤New Farm/Kangaroo Point

Lecture: Managing Remote and Virtual Care with Bp Mobile

Best Practice's journey to the cloud has begun. A key focus is enabling a remote workforce, allowing practices to operate beyond physical clinic boundaries. In this session, you'll learn how Best Practice is enhancing remote access for GPs, supporting nursing home and home visits, after-hours consultations, and expanding capabilities for virtual care.

Best Practice's journey to the cloud has begun. A key focus is enabling a remote workforce, allowing practices to operate beyond physical clinic boundaries. In this session, you'll learn how Best Practice is enhancing remote access for GPs, supporting nursing home and home visits, after-hours consultations, and expanding capabilities for virtual care.

Discover how these advancements will help your practice adapt to the evolving healthcare landscape and provide seamless care, from anywhere.

Resources:

Download PDF

Lecture: Navigating the HR Cosmos - from Black Holes to Bright Futures

Just like the universe, workplaces are shaped by forces of attraction, momentum, and disruption. Strong HR practices act as the gravitational pull that keeps teams aligned, while poor management can create black holes that drain morale and productivity.

In this session, we'll explore:

  • HR Gravity - How policies, leadership, and culture hold your team together

  • Black Holes - The compliance and engagement pitfalls that pull teams apart

  • Shooting Starts - Strategies to attract, retain, and elevate top talent

  • The HR Constellation - Aligning people and processes for long-term success.

Don't miss out on Navigating the HR Cosmos: From Black Holes to Bright Futures.

Resources:

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Lecture: Medico-legal Risk and Compliance with Angela Mason

This session works through a scenario with cascading consequences that are typical of a busy practice. It discusses what could have prevented the matter becoming a claim and what documentation the regulators typically request in their investigation.

Resources:

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Lecture: Navigating MyMedicare with Katrina Otto and Margaret Windsor

MyMedicare is here - are you leading the change or playing catch up? Margaret and Katrina have been helping practices across Australia lead major initiatives in health for the past 20 years. They believe in tackling real-world challenges head on.

In this session Margaret and Katrina break down what MyMedicare means for your practice, and how you can:

  • Lead the change - stay ahead, not behind

  • Understand PRODA & HPOS, and how they fit into MyMedicare & GPACI

  • Break down barriers - tackle common roadblocks & patient registration issues

  • Use Bp's tools - maximise MyMedicare support within Best Practice.

Don't let MyMedicare be a negative! Arm yourself with the knowledge to make it work for you. Join us for this session and take control of the future of your practice.

Resources:

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Lecture: Optimising Your Third Party Ecosystem with Bec Bland

There has never been a more exciting time to explore Third-Party solutions, and the benefits they can bring to your practice! In a world of choice, it can be challenging to know where to start, and how to ensure security while staying up to date.

This session will provide practical, real-world scenarios and advice on:

  • How to discover new and, and evaluate existing digital solutions effectively, Navigating the Bp Partner Network and beyond

  • Maintaining your desired level of data security and compliance, Ways to stay up to date and informed about new innovations.

You’ll leave this session with actionable steps to enhance efficiency and patient care without compromising data integrity, and how to get started.

Resources:

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Download Quick Reference Guide

Lecture: Benchmarking for Success with Cubiko

Benchmarking is a vital tool for successful general practices to evaluate their performance, identify areas for improvement, and stay competitive. You can spot trends, track progress, and make informed decisions by comparing your practice's data against industry standards or other high-performing practices.

In this session, join Chris Smeed, Cubiko CEO as he deep dives into:

  • An overview of the key trends identified in the Cubiko Touchstone benchmarking dataset

  • Understanding how to use data to identify opportunities for improving the sustainability of your practice, and the use of Best Practice.

  • How to link data and the business of General Practice to delivering enhanced patient care.

Resources:

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Lecture: AI - Practical implementation tips for your Practice with Kai Van Lieshout and Dr Janice Tan

Explore the promise and precautions of AI in healthcare with insights from both a leading AI exprrt, and a legal expert in AI regulation.

This session offers a practice look at cutting-edge tools that can enhance productivity, decision making, and patient outcomes. Alongside innovation comes responsibility, which is why we'll dive into emerging legal frameworks, ethical considerations, and key compliance risks to watch out for as AI becomes more integrated into clinical and operational workflows.

With real-world examples and expert advice, you'll leave better equipped to embrace AI confidently and responsibly.

Resources:

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Lecture: Protecting YOUR Practice from Cyber Threats (Expert Panel)

Join Cyber Champions Tracey Weeks and Danielle Pentony, as they explore common ways cyber attackers operate, how we fit in as humans, and the simple steps you can take to reduce cyber risk and respond in the event of an attack.

In this session, we look at the first stages of a cyber attack, how attackers try to trick us, and practical steps you can take to reduce this risk. For those who have already started on the Cyber Security journey, we take a look at the different levels of security maturity, and how you can help your practice to continuously improve security over time.

In the event of an attack, we look at where to turn for help. Join us for an entertaining, practical, and humanistic view of Cyber Security in the modern medical practice.

Resources:

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Lecture: Service Agreements and Payroll Tax Compliance with Kelly Chard and Ben Ryan

This session will provide current information on national payroll tax regulations and offer strategies for developing compliant service agreements

This session will cover:

  • National Payroll Tax Updates: Presentation of the latest developments and changes in national payroll tax legislation.

  • Service Agreement Model Recommendations: Guidance on constructing service agreement models that adhere to payroll tax, employment liability, and superannuation requirements.

  • Compliance Considerations: Discussion of key factors to ensure compliance with relevant regulations.

  • Banking Updates: Information on any relevant changes in banking practices or requirements that relate to payroll and service agreements.

  • Website Considerations: Discussions of website content and policies that may be affected by payroll tax and service agreement regulations.

  • Patient Engagement Implications: Exploration of how changes in service agreements and compliance may affect patient engagement and communication.

Resources:

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Lecture: Key Accounting and Legal Considerations for a thriving practice with Kelly Chard and Ben Ryan

With so many competing priorities and jobs to do, it can be difficult to make time to sit down and think about the future growth and success of your practice.

Join Kelly and Ben as they take you through:

  • Accounting Considerations: Discussion of specific accounting practices and strategies relevant to practice operations

  • Legal Considerations: Discussion of specific legal considerations that impact practice management and growth

  • Operational Improvement Strategies: Presentation of strategies designed to improve practice operational efficiency

  • Doctor Recruitment and Retention: Discussion of accounting and legal factors related to incentivising doctors to join and remain at the practice

  • Profitability Enhancement: Exploration of accounting and legal strategies that can contribute to increased practice profitability

  • Practice Thriving Strategies: Presentation of combined accounting and legal considerations to assist with the ongoing success of a medical practice.

Resources:

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Lecture: Navigating the MBS with Margaret Windsor and Katrina Otto

Demystifying Medicare Billing with a Twist! This isn’t your typical MBS education session—it’s a Medicare game show! Join this session for a fun and interactive way to increase your knowledge of the Medicare Benefits Schedule and how utilising relevant items can improve health outcomes.

In this dynamic session you will build an understanding of the Medicare Benefits Schedule in a game-show format that combines engagement with education.

What to expect:

  • Practical tips – Learn how to optimize, reduce exceptions, and increase efficiency

  • Interactive learning – Tackle tricky Medicare rules in a fun, hands-on way

  • Test your knowledge – Compete with team mates and other practices for a chance to win prizes!

Bring your game face and your sense of play—because we're turning Medicare billing into a competitive, enjoyable experience. You won’t want to miss it. See you there!

Resources:

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Lecture: Smooth Sailing, Making Doctor Disbursements an Easy Process for Your Practice with Sean Fincham

This hands-on session will provide practical experience using the new Cubiko Calculate solution.

Participants will directly interact with the software to:

  • Perform Service Fee Calculations: Practice calculating service fees using the Cubiko Calculate tool

  • Identify Error Prevention Features: Observe and utilize the solution's features designed to minimize calculation errors

  • Explore Doctor Satisfaction Implications: Understand how the tool contributes to accurate and transparent fee management

  • Utilize Time-Saving Functionality: Experience the solution's features that streamline service fee calculations.

Resources:

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Lecture: Revolutionising General Practice: The Tools & Innovations that Will Define the Future

General practice is evolving now faster than ever, and the right tools can make all the difference in delivering smarter, more efficient, and more connected care. At the Bp Premier Summit 2025 in Brisbane, join Dr Saini as he explores the game-changing technologies that are transforming the way he works, from AI-driven documentation to predictive analytics, workflow automation, and next-gen patient engagement solutions.

We’ll dive into the must-have digital innovations that can reduce admin burden, streamline chronic disease management, and unlock new revenue streams, all while keeping patient care at the centre. Expect real-world case studies, practical insights, and a no-nonsense breakdown of which tools are worth the investment, and which are just hype.

Whether you’re a practice owner, GP, or clinic manager, this session will equip you with the knowledge and strategies to harness Bp Premier’s capabilities alongside cutting-edge innovations to drive efficiency, improve patient outcomes, and future-proof your practice.

The future of general practice is here. Are you ready to lead the way?

Resources:

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Lecture: Easy Peasy CPD with Cubiko and Medcast

With Chris Smeed (Cubiko) and Dr Stephen Barnett (Medcast)

Join Cubiko CEO Chris Smeed and Medcast Director, Dr Stephen Barnett, as they showcase just how easy it can be to obtain CPD points as you work, whilst improving patient care and all accessible via your favourite products.

Resources:

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Lecture: The Patient Lens - Insights into Patient Feedback

Health Engine will be releasing the seventh annual Australian Healthcare Index in partnership with the Australian Patients Association in August.

Health Engine has been facilitating online patient bookings for more than a decade, giving them a unique ability to take the pulse of patients' changing perspectives of Australian healthcare, and how this influences their behaviour.

In this session, Dan will update delegates on the latest patient trends, covering wide ranging topics including bulk-billing and the affordability of care, telehealth attitudes and adoption, AI and medical scribes, and how new technology is impacting on the wider healthcare industry.

Resources:

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Lecture: Thriving through accreditation: Strategies to overcome key non-compliances with Dr Janet Fryar

Dr Janet Fryar, General Practitioner and AGPAL surveyor, will provide practical guidance on navigating the accreditation journey for general practices.

This session provides an overview of AGPAL's role as a leading not-for-profit accreditation provider, the National General Practice Accreditation (NGPA) Scheme, and the RACGP (Royal Australian College of General Practitioners) Standards. Additionally, the session will cover essential strategies for achieving successful accreditation.

Dr Fryar will highlight the ongoing importance of quality improvement as a continuous process, introducing the Plan-Do-Study-Act (PDSA) model to drive meaningful change within practice operations. Additionally, this presentation will address common non-compliances, such as qualifications, immunisations, CPR training, and risk management, offering actionable strategies to help overcome these obstacles.

Resources:

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Lecture: Mastering Your Practice's Digital Presence: What Patients Really Want and What Works

In an era where over 80% of Australians rely on Google to find new healthcare providers, understanding your online presence is more crucial than ever.

This presentation, led by Mick Carney, merges insights from HeartBeat Digital’s extensive patient survey and proven marketing strategies for healthcare businesses. Discover what today’s patients truly look for online, what drives their engagement, and which marketing tactics have been successful—or not—based on real-world case studies.

Equip your practice with actionable strategies to strengthen your digital footprint and improve patient acquisition.

Resources:

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Lecture: The Future of Healthcare - FHIR, Standards and Beyond

From enabling the National Clinical Terminology Service- Australia’s first native FHIR national infrastructure, leading the way in Australia with SMART on FHIR Apps and driving community collaboration through the Sparked FHIR Accelerator, CSIRO has been passionate and committed to the development and use of standards in Australia to enable connected care.

This session will demonstrate how standards such as FHIR will provide opportunities for innovation in primary care, enable better exchange and connectivity between providers and put the emphasis back on data value rather than data burden.

Resources:

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⬤Mt Coot-Tha

CPR Certification update with Susie Helmrich of Medcast

Ready to refresh your life-saving skills and keep your practice accreditation on point? Join us for an engaging CPR Certification Update powered by Medcast’s streamlined learning platform.

In this skills based session, we’ll cover the latest CPR guidelines and best practices, including updates on compression-to-ventilation ratios, AED use, and responding to cardiac emergencies in both adult and paediatric patients. You’ll get practical insights on how Medcast’s flexible, accredited online training makes staying compliant simple—anytime, anywhere. Plus, we’ll explore tips to ensure your practice team’s CPR certifications are always current and meet accreditation standards with minimal disruption to your practice.

 

Last Modified: 08 August 2025