Troubleshooting Assignment of Benefit

This article explains how to troubleshoot common Assignment of Benefits errors in Bp Premier.

IMPORTANT These changes will not be enabled in Bp Premier Oxford until the changeover date of 1 July 2026. The configuration settings and workflows will not be visible in Bp Premier Oxford until this date.

Issue	Solution
Assignment of Benefit
An error has occurred when generating the assignment of benefit form. Please try again or print the form request. Patient Mobile is required.	A contact phone number must be recorded in the Patient details. Enter a contact phone number and try again.
An error has occurred when attempting to retrieve assignment of benefit form updates. Exception has been thrown by the target of an invocation.	Check the error log file found at found at C:\Program Files\Best Practice Software\BPS\BPSError.Log and try again. If the error persists, contact Bp Support.
An error has occurred when generating the assignment of benefit form. Please try again or print the form request. An error occurred deploying the form. Response status code: 401 Unauthorized.	Check the error log file found at found at C:\Program Files\Best Practice Software\BPS\BPSError.Log and try again. If the error persists, contact Bp Support.
BPS Account
Failed to access the Assignment of benefit cloud module API from Computer Name: The API Key does not exist.	Ensure Site ID is recorded correctly in Setup > Practice Details. Restart the Best Practice Service. If the error persists, contact Bp Support.
An error has occurred when generating the SMS. Please try again or print the form request. An error occurred deploying the form. Response status code: 500 InternalServerError	Check the error log file found at found at C:\Program Files\Best Practice Software\BPS\BPSError.Log and try again. If the error persists, contact Bp Support.
An error has occurred when generating the SMS. Please try again or print the form request. Recipient is required.	The to: field was blank when generating the SMS request form. Enter a mobile number into the field and try again.
No templates are setup to send Assignment of benefit form requests.	Bp Comms is not set up correctly. See Get started with Bp Comms Get started with Bp Comms
Bp Comms
Insufficient credit to send the requested messaged. You have 0 SMS messages remaining.	Contact the Bp Sales team to purchase a Bp Comms pack.
A primary contact method is required to perform this action.	The primary contact method can be set in Setup > Configuration > Bp Comms. See Get started with Bp Comms for more information.
Error Code: InvalidRecipient	The mobile number in the to: field was incorrect when generating the SMS request form. Check for the correct mobile number and try again.